Customer Care
Trinary's experienced Customer Care Team is dedicated to providing timely and effective assistance for our Customers to insure their EDI systems are kept up to date and operating smoothly. Available by telephone or e-mail, our Customer Care Teams in-depth knowledge of the Trinary product portfolio, EDI, and the constantly changing requirements of Electronic Commerce continue to be a major asset towards the successful operation of our Customers electronic commerce systems and needs.

Contacting Customer Care
Obtain assistance for all Trinary products, using one of the following contact methods:

Toll Free: (800) 377-9120 ext. 231
Phone: (248) 926-6777 ext. 231
Fax: (248) 926-8247
Email: customercare@trinary.com

Standard Customer Care hours are 8:30 AM through 5:30 PM Monday through Friday Eastern Time.

IF YOU ARE IN A DOWN STATUS:
If you are in a down status (i.e. in a critical status) and you are transferred to voice mail after dialing 231, press zero for the receptionist. The receptionist will help connect you to the proper Trinary contact.

Contact via Voice Mail
Trinary's Customer Care voice mail is checked regularly during business hours. A Customer Care representative will contact you within two business hours.

Contact via Email
Trinary's Customer Care Inbox is checked regularly during business hours. A Customer Care representative will contact you within eight business hours.